Refund Policy
You see the full review report before you pay, and the paid step creates only what you approved. If that step fails you, we make it right.
Last updated: July 24, 2026
Full refund cases
The paid creation step failed and no playlist was created.
The created playlist does not match the rows you approved in the report.
You were charged more than once for the same plan and report.
How to request one
Use the Ask for help form in the transfer workspace within 14 days of purchase and include your report link and Stripe receipt email. Refunds go back to the original payment method through Stripe, typically within 5 to 10 business days of approval.
What is not covered
Catalog differences shown in the report before you paid, such as songs labeled missing or needs review that you approved anyway. The free check exists so you can see those differences before spending anything.